IVR Call Review
Enter the IVR phone number and a date range to pull call volume, department routing, and hourly distribution. Export as a PDF report or CSV.
Advanced
The report keys off the IVR phone number, which stays constant when a pathway is edited or re-versioned. The pathway is detected from the calls themselves and used to look up department names. Set a Pathway ID only to pin the report to one specific pathway.
Checks the Node runtime, the API key, and upstream reachability without pulling a report. Use this first if a report returns a 502.
Excluded numbers
Calls from these numbers are dropped before anything is counted — totals, hourly, departments and both exports all exclude them. Any format works; each line is normalized to +1… automatically. Saved in this browser.
Hourly distribution
Calls by department
Rename departments
Departments are matched from the pathway node each call was routed to. A transfer number seen alongside a named node is learned and applied across the report, and direct extensions in the same number block inherit that department (Service · x6491). Resolved means the AI handled the call without transferring. Rename anything below — put a person's name on an extension if you like. Saves in this browser and applies to exports.
Daily volume
Call detail
| Date | Time | From | Department | Routed to | Duration | Completed |
|---|
No report yet
Enter a pathway ID and date range above, then run the report.