IVR Call Review
Enter a pathway ID and its IVR line, pick a date range, and pull call volume, department routing, and hourly distribution. Export as a PDF report or CSV.
Advanced
The IVR line field above filters at the source, so every call on that number is captured in one pass — faster and more complete than matching on pathway ID alone. Leave it blank only if a pathway serves several numbers.
Checks the Node runtime, the API key, and upstream reachability without pulling a report. Use this first if a report returns a 502.
Hourly distribution
Calls by department
Rename departments
Departments are matched automatically from the pathway node each call was routed to, and any transfer number seen alongside a named node is learned and applied to the rest of the report. Resolved means the AI handled the call without transferring it. Override any label below — it saves in this browser and applies to exports.
Daily volume
Call detail
| Date | Time | From | Department | Routed to | Duration | Completed |
|---|
No report yet
Enter a pathway ID and date range above, then run the report.